We strive to provide first class products and service to our valued customers. If you would like to return a product, please contact us and we will be happy to accommodate your requirement.

Customer Service:



Our policy lasts 15 days. If it has been 15 days since your purchase, unfortunately we cannot offer you a refund or exchange.

To be accepted for return, your item must be unused and in the same condition as received. It must also be in the original packaging.

Changes or returns will be managed through the following email info@paleolf.es. Where the reason for the return will be explained and requested.

Once the change has been authorised by our shop, the customer will be given an incident number.

Under no circumstances will returns of items damaged by customers or used be accepted. The exchange will be processed once the reception of the article in good condition has been checked.

Under no circumstances will changes to articles that have been used and that are not delivered in their original packaging be accepted.

In no case will changes to items be accepted that have not been authorized with the issue number.

All changes or returns must be sent to our headquarters, freight prepaid.

Our online shop reserves the right to cancel or modify the technical characteristics and finishes of the articles shown on this website, in accordance with the changes or technical modifications made in the manufacturing process.

Our online shop also reserves the right to make changes to these conditions of sale.

Additional non-returnable items:

  • Gift cards.
  • Gift, promotional or complementary products.
  • To complete your return, we require the purchase invoice.



Once your receipt is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or denial of your refund.

If approved, your refund will be processed by a credit to a bank account that you must indicate.



Only items with regular prices can be refunded, unfortunately items on promotion, offer or combined cannot be refunded.